Refund Policy

14-day money-back guarantee

Solvici Sunless offers a 14-day money-back guarantee on Shade Lab Basic and Shade Lab Pro subscriptions. If you are not satisfied with your purchase, you can request a full refund within 14 days of your order date.

How to request a refund

Refunds are processed by our payment provider and Merchant of Record, Paddle. To request one, visit paddle.net with the email address you used at checkout, or contact us through solvicisunless.com and we will help arrange it.

Approved refunds are returned to your original payment method. Timing depends on your bank or card issuer, usually within 5–10 business days.

Cancellations and renewals

Subscriptions renew automatically until you cancel. You can cancel at any time through Paddle; you keep access to paid features until the end of the period you have already paid for. Cancelling on its own does not create a refund — request one as described above if you are within the 14-day window.

Beyond 14 days

Renewals and purchases older than 14 days can still be reviewed case by case, including accidental renewals, duplicate charges, or a service fault. Reach out and we will work with Paddle to sort it out. Statutory rights in your country always apply in addition to this policy. Full details are in Paddle's Refund Policy.